FAQs
Is there a free version of Media Manager available?
Yes, Media Manager is available as a freemium product. Please refer to the Free vs Premium Features page to understand which features are included in the free and paid versions.
Does Media Manager support carousel view for file previews?
Yes, Media Manager supports multiple view options, including Carousel view (slider), Tile View, and List View.
How do the different views in Media Manager compare?
Feature | Slider View | Tile View | List View |
|---|---|---|---|
Layout | One file at a time (carousel-style) | Grid of file thumbnails (small/med/large) | Tabular or card-based list |
Best For | Detailed previewing & navigation | Visual browsing of multiple files | Data-centric management & filtering |
Folder Navigation | ❌ No folder drill-down (dropdown only) | ✅ Full folder support | ✅ Full folder support |
Group By Support | ❌ Not supported | ✅ Supported | ✅ Supported |
Edit Image Support | ✅ Full support | ✅ Full support | ✅ Full support |
Actions Available | Row & List Actions supported | Row & List Actions supported | Row & List Actions supported |
Mobile Behavior | General zoom (no pinch zoom on area) | Responsive layout | Responsive layout |
File Details Visibility | Inline preview with navigation controls | Limited, visual-first | Full metadata in rows/columns |
Does Media Manager support autoplay features?
Yes, Media Manager can handle autoplay for videos, audio, images, and other media files, making content automatically play without user interaction.
Can users in the community download and upload files in Media Manager?
Typically, users can download files, but uploading may be restricted due to security concerns and technical limitations over the objects.
Does Media Manager support Classic Attachments?
Yes, Media Manager supports Classic Attachments and offers actions on them, similar to those in Salesforce.
Does Media Manager support editing tools for images?
Yes, Media Manager includes basic editing tools to modify images.
Can Media Manager rotate and save images?
Absolutely! Media Manager allows you to rotate and save images directly.
What image editing options are available in Media Manager?
Edit Option | Description |
|---|---|
Crop | Trim or cut parts of the image to focus on specific areas. |
Compress | Reduce the image file size while maintaining its quality. |
Rotate | Adjust the image's orientation by rotating it at different angles. |
Zoom In | Increase the image size to focus on details. |
Zoom Out | Decrease the image size to view more of the image at once. |
Undo | Revert the last editing action made. |
Redo | Reapply the last undone action. |
Original View | Restore the image to its original, unedited state. |
Save | Save the edited image, either overwriting the original or as a new file. |
Does Media Manager support CHM (Compiled HTML Help) files?
No, Media Manager does not support CHM file format.
Does Media Manager support HEIC files?
Yes, Media Manager can preview HEIC files and even convert them to JPEG format for easier access and compatibility.
Does Media Manager support HEIC attachments?
No, Media Manager does not support HEIC file attachments. Check out this link - https://softsquare.atlassian.net/wiki/spaces/MMH/pages/1115783170/Supported+File+Types#HEIC-File-Specifics
How does the "Group By" feature work in Media Manager?
In Admin Configuration:
i) Enable "Group By" in Settings.
ii) Choose a field (e.g., File Type, Related Record) as the grouping criterion.
iii) Ensure File Source = Files or Attachments (not Both).
In End-User View:
i) In List View: Files are grouped in collapsible rows under each group label.
ii) In Tile View: Files are displayed in visually separated groups.
iii) Group Headings help users quickly scan and access relevant files.
Can users view related child record files in Media Manager?
Media Manager does allows users to access both parent and related child record files using the “File Tree” feature, which is available in the primary object context.
Does Media Manager allow record-to-record sharing?
Yes, Media Manager supports record-to-record sharing, allowing users to share media files between records.
Can Media Manager generate public URLs with an expiration date for sharing media files?
Yes, Media Manager allows you to generate time-limited public URLs for sharing media files with others.
How does the "Show Files" checkbox work in the File Tree?
In File Tree Configuration, the "Show Files" checkbox determines whether files associated with a specific object are displayed:
→ True: Shows files linked to the selected object.
→ False: Hides files linked to the selected object from the File Tree view.
Can Media Manager display only a subset of files?
Yes, Media Manager can filter files, allowing you to show only specific files. The “Exclude from Media Manager” feature helps hide unused files while still retaining them within records.
Does Media Manager support Email to Case functionality with email attachments?
Media Manager does supports the Email to Case functionality, including email attachments. This can be enabled via the detail page settings.
Is it possible to launch a flow from Media Manager?
Not only does Media Manager support launching flows, but it also allows the initiation of Lightning components and Lightning Web Components as modals from both row and list levels, providing greater flexibility in automation.
Does Media Manager support logged-in user fields to filter out files?
Yes, Media Manager supports the use of global variables (such as User, Custom Metadata, Organization, and Profile) in filters to customize file visibility.
Does Media Manager support Date Literals in filters?
Media Manager supports Date Literals in filter fields for date and number values.
Is drag-and-drop available for uploading files?
Yes, drag-and-drop functionality is available for file uploads in all three views: List, Tile, and Slider.
Can users create custom folders within Media Manager?
Absolutely! Users can create custom folders at the record level, allowing for better organization and management of files within their specific context.
How do Custom Folders integrate with the File Tree?
The File Tree displays media files in a hierarchical structure based on Salesforce object relationships (e.g., Account → Contacts → Cases). Custom Folders add another layer at the record level, helping organize files more efficiently within this structure.
Does Media Manager support file grouping?
Yes, Media Manager allows you to group files based on Attachment/File fields, related objects, and associated records.
Can users upload a new version of a file in Media Manager?
Yes, Media Manager supports uploading new versions of files. This feature can be enabled or disabled by administrators through the configuration settings under Row Actions.
Does Media Manager support inline editing of related record fields?
No, Media Manager does not support inline editing of related record fields.